These terms and conditions, which may be changed from time to time, apply to all services, directly or indirectly (through distributors) available online, via any mobile device, by email, or telephone. By accessing, browsing, and using our website or any of our applications through any platform (hereafter referred to as “website”) and/or by completing a reservation, you acknowledge and agree to read, understand, and accept the terms and conditions set forth below (including the privacy policy).

  1. Scope of Our Services

Through this website, we, Lombok Travel Online (LTO Tours), provide an online platform that advertises hotel rooms, Flight Tickets, Fast Boat Tickets, Car Rentals, Tour Packages for booking through us, and by making a reservation with us, you will enter into a direct contractual relationship (legally binding) with the entity you book, we act only as an intermediary.

  1. Price and Best Service Guarantee

The prices on our website are very competitive. All prices on the Lombok Travel Online (LTO Tours) website are guaranteed best quality service for the comfort and pleasure of our customers when traveling to Lombok and surrounding areas.

  1. No Charge

Our services are free of charge, we will not charge you for our services or add any additional (booking) fees to the travel rate. We will not charge your credit card because you will pay for the package that you have ordered from us via bank transfer or cash in Lombok.

  1. Cancellation

By making a reservation with us, you accept and agree to our cancellation and no-show policy and any additional terms and conditions (provision) of our company that may apply to your booking or during your trip.

If you want to review, adjust, or cancel your reservation, please refer to the confirmation email and follow the instructions provided therein. Please note that you may be charged a cancellation fee in accordance with our company’s cancellation and no-show policy. We recommend that you carefully read our company’s cancellation and no-show policy before making a reservation.

  1. Further Correspondence

By completing a booking, you agree to receive (i) an email from us shortly before your arrival, giving you information about your destination, and providing you with certain information and offers (including third-party offers that you have chosen yourself) related to your booking and destination.

  1. Guest Reviews

The guest review form you have completed may (a) be uploaded to the relevant company information page on our website for the sole purpose of informing (future) customers of your opinion of the (level of) service and quality of our company, and (b) (in whole or in part) be used or placed by Lombok Travel Online (LTO Tours) at its sole discretion (e.g., for marketing, promotion, or service improvement) on our website or other social media platforms such as Facebook, Twitter, newsletters, or other media owned, hosted, used, or controlled by Lombok Travel Online (LTO Tours). We reserve the right to adjust, refuse, or remove reviews in accordance with our policies. Guest review forms should be considered a survey and do not include any commercial offers, invitations, or incentives in any form.

  1. Rejection

Subject to the limitations set forth in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages suffered, paid for, or incurred by you resulting from our failure to meet our obligations in connection with our services, up to the total amount of your booking cost as specified in the confirmation email (whether for one event or a series of connected events).

However, neither we nor any of our staff, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, license holders, agents or other parties involved in creating, sponsoring, promoting or otherwise making available the site and its contents shall be responsible for (i) any punitive, special, indirect or consequential loss or damages, lost production, lost profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the website as made available on our website, (iii) the services rendered or the products offered by our company, (iv) any direct, indirect, consequential or punitive loss, damage or costs suffered, incurred or paid by you, whether due to, arising out of, or in connection with the use, inability to use, or delay of our website, or (v) for any personal injury, death, property damage, or other (direct, indirect, consequential or punitive) loss, damages, or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, negligence (gross), willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) related to the company (its staff, directors, employees, agents, representatives, or affiliated companies), including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.

  1. Miscellaneous

Unless stated otherwise, the software required for our services or available at or used by our website and the intellectual property rights (including copyrights) of the content and information and material on our website are owned by Lombok Travel Online (LTO Tours) as the supplier and provider.

These terms and conditions and the provision of our services shall be governed by and construed in accordance with Indonesian law and any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in Mataram, Indonesia.

If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.